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Forum Discussion

PipoGialluisi's avatar
PipoGialluisi
New member | Level 2
2 months ago

How to change Dropbox plan from the App store to the Dropbox website.

Dropbox Plan
Basic
Payment Method
CArd App Store
How did you upgrade?
Site

Question or Issue
Hi I cancel my professional plan to change my purchase from App Store to the site, but when a want to upgrade my account, the site give me just a App Store option.

with this massage:

"You purchased Dropbox Professional through the iOS app"

billing

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey PipoGialluisi, let's jump right into this! 

    When did you cancel your current subscription through the Apple App Store? Has your account officially downgraded to a Basic plan according to this page? 

    After your Apple subscription expires, you can then purchase a new Dropbox plan directly from the Dropbox website. 

    Let me know more, and we'll take it from there!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey PipoGialluisi, did you have a chance to check out Megan's reply above?

    Was your issue resolved?

    Just checking in!

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