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Forum Discussion

Geoff S.10's avatar
Geoff S.10
Helpful | Level 7
3 years ago

How to open a Bug Report Support ticket?

Where so I post this question?  I'm having a functional issue but cannot find any way to contact Dropbox support.  The page for that subject only allows me to post to an automated bot, or Ask the Com...
Dropbox Basic
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Geoff S.10 wrote:

Just because I have a free Dropbox account, am I somehow locked out of support for the product?  

Basically, yes. Free accounts have access to the various self help options, such as the help center articles or the chat bot, or they can post questions here on the forums. Limited support can also be obtained from the help desk for account related matters (sign-in issues, etc.).

 

That said, the best place to submit a bug report, as a free or paid user, is here on the forums.

  • Geoff S.10's avatar
    Geoff S.10
    Helpful | Level 7
    3 years ago

    Rich,

     

    On the Support page, I do not see a Bug Report submission form.  I can only choose Chatbot or Community, as you say.

     

    I assume Community=Forums, so now that my issue is posted (on a different thread), how do I get it actually submitted as a Bug Report?

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