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I have a free Basic plan but I got charged
How did you upgrade? I did not I have the free basic plan but received a charge that I did not approve and I would like to speak to someone but when I called the support number it said number is no longer in service to go to admin support page enter my phone number and I would recieve an immediate call back but there is nowhere to enter my number. Can you help me please?
Clarifications regarding personal use plans vs business use plans
Hi, I am trying to figure out a general outline of all the plans, and here are my finds. Personal Use plans : (payed as an individual) 1. Basic 2 Gb 1 user free 2. Plus 2 TB 1 user 3. Family 2 TB 6 users 4. Professional 3 TB 1 user 5. Essentials 3 TB 1 user Commercial Use plans: (payed as a company) 1. Essentials 3 TB 1 user 2. Business 9 TB 3 users+ 3. Business Plus 15 TB 3 users+ 4. Enterprise Custom Custom But I also found another group of Business plans: 1. Professional 3 TB 1 user 2. Standard 5 TB 3 users+ 3. Advanced 15 TB 3 users+ Questions: 1. I see Essentials as being both in the list of personal plans as well as in the group of company payed plans. Is it correct? 2. Is Professional plan a company payed plan or a personal payed plan? 3. Standard is the same thing as Business ? Advanced is the same as Business Plus? Or are they different? 4. The 3rd group of plans (Professional, Standard, Advanced) are all company payed plans? 5. Are there plans that can be both personal payed as well as company payed plans? 6. I also want to know if all business plans are company payed plans or there are exceptions (personal plans that can be company payed for, or business plans that can be personally payed for). 7. Do Work account mean is a business account? (see question 6 for exceptions) Thank You, Dan
What is the link for the Dropbox Extra plan?
I'm currently using Dropbox Extra Plan and my partner really interested to have one. Is it possible upon request? By the way we are from Malaysia and I did received this offer. The plus plan is just too much (2TB) more than the capacity of the hard drive but having free version + referral program is kinda limited (30GB++)I'm trying to cancel a Plus plan, but all I see is a Dropbox Basic account.
I am helping my mom with cancelling a number of recurring subscriptions and the most difficult one has been this drop box account. I keep cycling through how to cancel a dropbox account trial/account but nothing is working. There is no billing history in the account and the subscriptions page says she is on dropbox basic online. she is charged via card and gets an annual email with the last email saying: "our subscription will renew on August 24, 2025, and you’ll be charged $130.01 on that date and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings You may also contact support at any time." but when I click the apps it send me on a goose chase. HOW CAN I CANCEL? Dropbox Plan Dropbox Plus account Payment Method Card How did you upgrade? I believe she did directly through the Dropbox website Question or Issue I want to cancel immediately. See screenshots below:
