You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I requested to cancel my plan and haven't got a refund yet
So it began with a 'FREE' trial for 30 days - I needed one use out of it. Yes my fault, did not write down when to cancel, even got an email saying that I wasn't using Dropbox enough. 3 days after they charged my credit card, I see it on my statement = CA$312.48 I go to cancel. NOT knowing 2 things: When you drop down to BASIC plan, email support, live chat support and phone support aren't supported on the Basic plan. Chatbox is included but it's unhelpful, it takes you around in circles. Now I'm here in Community forums and I'm not sure if anyone with authority is able to help me get my money back. When you cancel your subscription, MOST subscriptions will still allow you to have access to your subscription features until the end of the active billing cycle. NOT THIS ONE. I automatically paid for the year, realized what happened, cancelled my subscription without knowing the first fact and now I'm screwed. Do I need to pay for Dropbox Plus, Professional, Essentials again? To maybe get my money back for the first payment and this second one? Well done corporate entity. You know people forget **bleep** and this is how you're set up. Happy Holidays, checkmate for you.
I'm on Basic, even though I paid, and I see this error "user associated with invoice is disabled".
Hi, I pre-paid for a year of Dropbox Plus using an email but when I login, it's saying I'm on basic and when I check the credit card transaction, it states "user associated with invoice is disabled; please submit a billing help request" Not sure how to do that since I only have a basic account.
I can't link a 4th device to my Dropbox account, even though I pay for Plus.
Hello , after searching and searching , talking to a chat bot that gave stupid similair answers , due to lack of an ordinairy support phone number somewhere on the dropbox site to get in contact , I gonna try on this way , maybe they help me : My subscription isn't correct! I pay for PLUS , I got 2 TB of storage , so far so good , but when I want to connect to my 4th Laptop , It says I got a basic subscription and It can only match 3 devices. I must upgrade to PLUS! My account TAB shows also BASIC. .. . .. . .. I paid for PLUS ! And where the hack can I find my invoices ?? How come ??? Please Help , thanks Ruud [removed per Community Guidelines]
Unable to delete my Dropbox account
Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues - multiple accounts were created with all my email accounts (2 icloud, 3 gmail) - files uploaded from my ipad or iphone is saving a copy in the device and bloating the device storage space - upload speed is 1/10th (with wired ethernet) of the actual internet speed - Had reported the storage and bandwidth issue to Dropbox support. Shared many screenshots and videos. But no fruitful response. It was total waste of time. - deleting a dropbox account is a nightmare (esp. with icloud email). Tried to delete my dropbox account before deleting one of my icloud account. But ran into error. Finally, i deleted icloud account which was in trouble. - I gave up on the subscription and no longer have a subscribed version of dropbox. For my privacy reasons, I would like to delete my free version of dropbox but again running into error when i tried to delete my account. Can anyone help me in advising how to delete my account successfully? Thanks Thenmozhi P.S:Had used dropbox in the past. But the service and support were worst in the past 2 years
I'm trying to update my billing info, but I can't do it from the Billing tab.
I wanted to change my credit card payment but cannot get things to work. I have a basic account and have followed all the help items with NO success. When I go to Settings > Billing there is no payment activity, even though we were billed on 9/28. Not exactly easy to give you updated credit card information, which you MIGHT want. And let's not go there about the lack of phone support for us "little guys"....
