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crover23's avatar
crover23
Explorer | Level 3
12 months ago
Solved

I cannot see my Dropbox support ticket

Hello,

i oppend a ticket and i got the information, that the answer is in the support area. But in the support area, i cant find the ticket ore even a ticket area or message area:

 

Where is the ticket area?

 

Permissions
security
  • Jay's avatar
    Jay
    12 months ago

    That's correct, it isn't possible to see all your support tickets on the website, only via the links sent in the email.

6 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi crover23, thanks for messaging the Community.

     

    You won't see a history of your support tickets, only via email responses sent directly to you. Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. 

     

    Could you clarify how you submitted a ticket, and did you receive the automated email response with the ticket ID?

     

    This will help me to assist further.

  • crover23's avatar
    crover23
    Explorer | Level 3
    12 months ago

    Hi Jay,

    I've got an email with link and ticket id and with this link i can see the ticket when i use the link.

    So my question is, that i can't see my tickets, when I login into my account?

    I can see my tickets only, with the email-link, i have been send?

     

    Davide

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    That's correct, it isn't possible to see all your support tickets on the website, only via the links sent in the email.

  • Laureline's avatar
    Laureline
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey crover23 , 

    You should have a link called "Your requests" at the top right hand corner of the www.dropbox.com/support page. 

     

    If you click on it, you should be able to view all your previous and active tickets. 

    Let me know if you have issue to access them!

  • crover23's avatar
    crover23
    Explorer | Level 3
    12 months ago

    Hi, no, there is no Link in the right hand corner

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Are you able to locate your tickets through your email account, crover23?

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