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crover23's avatar
crover23
Explorer | Level 3
2 years ago
Solved

I cannot see my Dropbox support ticket

Hello, i oppend a ticket and i got the information, that the answer is in the support area. But in the support area, i cant find the ticket ore even a ticket area or message area:   Wher...
Permissions
security
  • Jay's avatar
    Jay
    2 years ago

    That's correct, it isn't possible to see all your support tickets on the website, only via the links sent in the email.

Laureline's avatar
Laureline
Icon for Community Manager rankCommunity Manager
2 years ago

Hey crover23 , 

You should have a link called "Your requests" at the top right hand corner of the www.dropbox.com/support page. 

 

If you click on it, you should be able to view all your previous and active tickets. 

Let me know if you have issue to access them!

  • crover23's avatar
    crover23
    Explorer | Level 3
    2 years ago

    Hi, no, there is no Link in the right hand corner

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Are you able to locate your tickets through your email account, crover23?

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