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Forum Discussion
How to send a complaint about customer service?
Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "suppo...
Thank you, let's see if I get a meaningful answer this time.
Anyway, my original question is still unanswered, is there an official way to send a complaint? Apparently not.
Dear Megan,
This seems like a bad joke. You opened a new ticket where I was contacted by a "senior specialist on the Advanced Support team".
After a message on Friday saying "Rest assured we'll get to the bottom of the cause of this problem", the ticket was closed on Monday morning and marked as solved, before I even answered.
I received an email yesterday (Sunday) saying "If we don’t hear from you in the next few days, your support request will be closed. You can reopen it at any time."
Am I supposed to spend my weekend answering belated messages from Dropbox Support? And if I don't, the ticket is marked as solved so that someone's metrics look good?
Whoever is behind the working and the incentives of Dropbox technical support, congratulations for killing Dropbox. Changes in technical support are even worse than the new "features" of the Dropbox app, and that is difficult to achieve.
I don't have time to read the terms and conditions, but I feel I am being robbed. As soon as I can solve the technical issues that force me to stay with Dropbox, I am migrating away.
