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Forum Discussion
How to send a complaint about customer service?
Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "suppo...
Can I just speak with someone on live chat or a phone call ? I see are no longer a support option. This should not be so difficult. Who do I send screenshot proof or bank statements showing I never received the supposed refund to?
Kevin
Rich
Super User II
Super User II
Kevin Sharkey wrote:
It said in my paypal account refund from Dropbox issued and pending. Amount of (£199). It still has not arrived in my bank.
What I 'm saying is that it never went into my account!!!
From what you're saying it did end up in your PayPal account, but it still shows as a pending transaction. That would indicate that Dropbox has already issued the refund from their end and it's just waiting to clear with PayPal. Have you reached out to PayPal to ask what the delay could be? That would be my first step if this happened with my account.
