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Forum Discussion

Daniel50's avatar
Daniel50
Helpful | Level 6
4 years ago

How to send a complaint about customer service?

Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "suppo...
FAQ
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Julie R.19's avatar
Julie R.19
Explorer | Level 4
3 years ago

I have just asked the very same question to Dropbox Support.  I asked if the support agent could tell me what the customer compliant policy is.  As Dropbox is a large company it is bound to have a customer compliant policy.  Sadly, I was informed 'tell me your compliant and i will pass it onto the team'.  This is Dropbox's Customer Compliant Policy.  I feel very disappointed as I have been a faithful Dropbox customers for 10 years too

 

 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Sadly Julie R.19 you are right - they arent interested is my experience 😞 

 

Tickets are too often just closed and ignored if replied to at all. 

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