Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

snynet's avatar
snynet
Explorer | Level 4
2 months ago

I cannot access email support with my paid Plus account

Dropbox Plan Plus Payment Method Card How did you upgrade? Sorry, don't remember Question or Issue Hi!  I want to email a question to support.  When I go to http://www.dropbox.com/get_help, i...
Web
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
snynet wrote:

When I go to http://www.dropbox.com/get_help, it says my support options include email, but I only have access to the chatbot.

Are you sure that you're signed in with the correct account? Visit the Plan page and make sure it shows Plus as your current plan. If it says Basic, you're not signed in to your Plus account.

 

snynet's avatar
snynet
Explorer | Level 4
2 months ago

Thanks for the quick reply!  Yes, I do see "Dropbox Plus - 2 TB" when I follow that link to the Plan page.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    snynet wrote:

    Yes, I do see "Dropbox Plus - 2 TB" when I follow that link to the Plan page.

    Take a screenshot of the options you see on this page and reply with it here. If you see the various support categories, select one that's relevant to your issue and take another screenshot, please.

    Also, if the issue isn't account related, we might be able to help you here if you care to describe the problem.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!