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snynet's avatar
snynet
Explorer | Level 4
2 months ago

I cannot access email support with my paid Plus account

Dropbox Plan Plus Payment Method Card How did you upgrade? Sorry, don't remember Question or Issue Hi!  I want to email a question to support.  When I go to http://www.dropbox.com/get_help, i...
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snynet's avatar
snynet
Explorer | Level 4
2 months ago

Thanks for the quick reply!  Yes, I do see "Dropbox Plus - 2 TB" when I follow that link to the Plan page.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
snynet wrote:

Yes, I do see "Dropbox Plus - 2 TB" when I follow that link to the Plan page.

Take a screenshot of the options you see on this page and reply with it here. If you see the various support categories, select one that's relevant to your issue and take another screenshot, please.

Also, if the issue isn't account related, we might be able to help you here if you care to describe the problem.

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