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snynet's avatar
snynet
Explorer | Level 4
2 months ago

I cannot access email support with my paid Plus account

Dropbox Plan Plus Payment Method Card How did you upgrade? Sorry, don't remember Question or Issue Hi!  I want to email a question to support.  When I go to http://www.dropbox.com/get_help, i...
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snynet's avatar
snynet
Explorer | Level 4
2 months ago

Thanks, I might start a new thread on my other question that got me started looking for email support.  For now, I'll settle for just figuring out how to reach email support.

Here's what I see at that link.  I scrolled down a bit to where the options are.  Remnants of my chat with the bot are at the top.

If I go "Help center" -> "Organize", I see various help articles, but no email form:

 

If I go all the way and pick "Contact support", it takes me back to the /get_help screen pictured at the top.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    Are you on a Trial snynet​ ?

    I dont believe Trial users can access support until they've paid.

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