Forum Discussion

Quentin10's avatar
Quentin10
New member | Level 1
10 months ago

I can't access my invoice, nothing shows up

Hello, I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up. May you please help me out,...
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Quentin10, thanks for bringing this to our attention.

Just for clarification, are you referring to the invoice and receipt visible on this page on your account?

This will help me to assist further!

  • Quentin10's avatar
    Quentin10
    New member | Level 1
    10 months ago

    Hello Ray,

    Yes I am referring to the invoice on the page you have mentioned.

    Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      What exactly happens when you click on the invoice?

      Could you try switching browsers to see if this helps?

      • Quentin10's avatar
        Quentin10
        New member | Level 1
        10 months ago

        When I click on the invoice, it brings me to the same identical page, but on another window. I have tried switching browsers, but nothing changed. And when I click on 'receipt', this show up.

         

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