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BB27's avatar
BB27
Helpful | Level 5
4 years ago
Solved

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly the same as the original one,  not any invoice details. If I choose the Receipt option, the new tab opens with an Error 500 message. How can I get a copy of the invoices as I need them for tax returns?

billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

65 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi BB27, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

  • BB27's avatar
    BB27
    Helpful | Level 5
    4 years ago

    Hi,

     

    I've tried incognito in chrome and edge but neither are any different 

     

    Thanks 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey BB27, sorry to jump in here. 

     

    Are you still having the same issue today or was this resolved for you?

  • BB27's avatar
    BB27
    Helpful | Level 5
    4 years ago

    Yes still the same problem 

     

    Thanks 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey BB27, sorry to hear this persists for you.

     

    May we reach out via email to have a further look internally at this point? 

  • BB27's avatar
    BB27
    Helpful | Level 5
    4 years ago

    What's the email address please.

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    If you agree, I'll send you an email to the email address that's linked to your profile here on our Community BB27 

     

    Let me know if that'd be OK with you. 

     

  • BB27's avatar
    BB27
    Helpful | Level 5
    4 years ago

    Yes, sure. That's fine.

    Thanks.

  • BB27's avatar
    BB27
    Helpful | Level 5
    4 years ago

    I haven't received anything. Please can you confirm which email you sent these to. 

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