Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
Yes, sure. That's fine.
Thanks.
I haven't received anything. Please can you confirm which email you sent these to.
- Walter
Dropbox Community Moderator
This would be the one that's connected to your profile here, on our Community BB27
If you'd like to do this from your end though, you can try using this form through an incognito window without logging into any Dropbox account and let me know the ticket ID so that I can locate it in our system.
I have not received anything. Please confirm which email you are sending it to. Also I don't understand what this means - 'If you'd like to do this from your end though, you can try using this form through an incognito window without logging into any Dropbox account and let me know the ticket ID so that I can locate it in our system.' as I'm not given the option to open that form without signing in.
- Megan
Hi BB27, as you understand, and for security reasons we can't publicly share your email here.
Also, you should be able to submit a request, using this page: https://www.dropbox.com/support/billing-issues from an incognito tab on your browser, without signing into your account, just by providing the necessary billing info.
I want to know the email address you are sending things to because it is obviously not the right one, the address that the account is held in, because I am not receiving them. Regarding access via Incognito - literally the first thing it asks me to do is to sign in (screenshot) - not sure what you mean about not signing in as how would it know to give me the correct invoices?! If I sign in it takes me to Billing, which I have reported is not working over a month ago, and the reason for this whole exchange. Where can I send a video that demonstrates this for you to see the issue? You are making me go round in circles. Please kindly resolve this situation asap.
- Nancy
Hi BB27, and sorry for jumping in.
Unfortunately, we can’t divulge the email address that’s tied to your Community profile here, as anyone would be able to see it and it’s against the Community Guidelines, too.
Now, what you can do instead to check that the email address you’re seeing is the correct one, is go to the browser on which you’re currently signed in to your Community profile and then click here. The primary email address you see there is the one we’ve message you at.
If you haven’t done so already, please also check your spam folder and add no-reply@dropbox.com to your email contacts.
Let me know how it goes, and we’ll take it from there.
I know what the email address is (and I just double checked it again as you requested!). I am wondering if you have got the right one though? Because I have not received the invoices you said sent. Of course I checked Spam too, but in any case emails are coming through fine from yourselves, notifying me every time I have an update on this chat. But I have not got the invoices. Only other explanation is you haven't sent them. Please can you check your end and send them [again]. This is ridiculous.
I need help with the same issue...
