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Quentin10's avatar
Quentin10
New member | Level 1
1 year ago

I can't access my invoice, nothing shows up

Hello, I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up. May you please help me out,...
Quentin10's avatar
Quentin10
New member | Level 1
1 year ago

Hello Ray,

Yes I am referring to the invoice on the page you have mentioned.

Thanks!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

What exactly happens when you click on the invoice?

Could you try switching browsers to see if this helps?

  • Quentin10's avatar
    Quentin10
    New member | Level 1
    1 year ago

    When I click on the invoice, it brings me to the same identical page, but on another window. I have tried switching browsers, but nothing changed. And when I click on 'receipt', this show up.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

      • Quentin10's avatar
        Quentin10
        New member | Level 1
        1 year ago

        Thank you for replying Jay. Is there no way in directly assisting me in retrieving it? It is urgent 

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