Forum Discussion

Quentin10's avatar
Quentin10
New member | Level 1
10 months ago

I can't access my invoice, nothing shows up

Hello, I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up. May you please help me out,...
Quentin10's avatar
Quentin10
New member | Level 1
10 months ago

When I click on the invoice, it brings me to the same identical page, but on another window. I have tried switching browsers, but nothing changed. And when I click on 'receipt', this show up.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • Quentin10's avatar
    Quentin10
    New member | Level 1
    10 months ago

    Thank you for replying Jay. Is there no way in directly assisting me in retrieving it? It is urgent 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey Quentin10, I was able to locate your ticket number on our system.

      I had a look and I can see that our agent is actively helping you. 

      Since this issue requires advanced tools and expertise that aren't available to us here in the community, your case is in the best possible hands with them.

      While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High".

      Thanks a bunch!

      • Quentin10's avatar
        Quentin10
        New member | Level 1
        10 months ago

        Okay, thank you so much megan! Great day to you 

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