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I can't find the option to chat/call the support team, even though I'm on Professional.
Here's my email if you need it to verify my support level. [removed per Community Guidelines]
I may not even be where I'm supposed to be asking this, BUT I cannot find where I can email support. ...
It's me again... After entering the above Reply, I went back to various screens to check out Live Chat, and believe me or not, the lil' blue Chat bubble DID NOT APPEAR on any of the many Dropbox screens I opened. Not one... Why? What am I doing wrong?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorPlease could you confirm the exact steps you're following to access the Chat?
What URL are you looking at currently? For instance, does this page show an option for Chat?
To be honest, I really don't know how to access Chat. I thought I had asked for instructions on how to do this a number of times but maybe I wasn't clear enough.
And no, this page does NOT give a Live Chat option, at least as far as I can see. If it does, WHERE IS IT..?
I've captured a number of screens with NONE showing access to Chat but I don't see how to attach them to this reply. DropBox doesn't make anything easy... I'm on the verge of unsubscribing and trying another storage program if I can't get my seemingly simple questions answered.
1) From the Home Page, HOW DO I ACCESS LIVE CHAT?
2) A previous Reply told me to got to 'This did not solve my issue', BUT I have yet to see that message to try and get to where I could send an email.
And now, how to I attach a screen capture to show y'all that none of my screens show the Chat option....?I think I figured out how to attach screen captures.
These are screen shots showing that NONE have the Chat option:
https://capture.dropbox.com/XAg8DcwGSu9XxGp5https://capture.dropbox.com/0Ic9wLxqGfHtNaHQ
https://capture.dropbox.com/psLKxJ7j9kuRmF6w
https://capture.dropbox.com/6FYEmqsJvVpKsjlG
- Rich
Super User II
CrazyCajun wrote:
These are screen shots showing that NONE have the Chat option:
It's your first screenshot, but you didn't go far enough. You actually have to go through the categories until you get to a point where there's a button displayed that says This did not solve my issue.
When you click that button you'll get options for submitting a help request, live chat, and any other options available with your plan. Note that live chat is not available on weekends or holidays.
