Forum Discussion

adiputra's avatar
adiputra
Explorer | Level 3
2 years ago

I got charged by Dropbox 4 times in one day

This is ridiculous. I got an email saying that Renewal payment failed, please update your payment method however today i got charged 4 times on my credit card where clearly the payment wa...
Payments
adiputra's avatar
adiputra
Explorer | Level 3
2 years ago

hi Hannah , yes it is very strange .

 

that is why I raised the issue .

 

in the Billing payment history I only saw it was charged one time , and that is after I updated my payment method . I changed it to my current debit card , while previously it was connected to my paypal . 

 

I am not sure why , I contacted paypal and yet still to hear their response 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi adiputra, please let us know if you're still experiencing any issues. 

 

If need be, as it's related to payments, please could you contact the support team as well for them to investigate if there were double payments on our end.

  • adiputra's avatar
    adiputra
    Explorer | Level 3
    2 years ago

    hi Jay ,

    I have contacted paypal and they said it is a pending transaction and shouldve been refunded but I still yet to receive my refund until today 

    if nothing changes , I will be in touch with support again

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Pending payments are just authorisations and dont actually deduct money. They just create a 'hold' on funds. It should drop off at some point soon. 

      • adiputra's avatar
        adiputra
        Explorer | Level 3
        2 years ago

        the thing is balance in my bank were already deducted ... and paypal said i shouldve received a refund , but i havent gotten it yet . i will give them a call again tomorrow

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