Forum Discussion

adiputra's avatar
adiputra
Explorer | Level 3
2 years ago

I got charged by Dropbox 4 times in one day

This is ridiculous. I got an email saying that Renewal payment failed, please update your payment method however today i got charged 4 times on my credit card where clearly the payment wa...
Payments
adiputra's avatar
adiputra
Explorer | Level 3
2 years ago

hi Jay ,

I have contacted paypal and they said it is a pending transaction and shouldve been refunded but I still yet to receive my refund until today 

if nothing changes , I will be in touch with support again

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Pending payments are just authorisations and dont actually deduct money. They just create a 'hold' on funds. It should drop off at some point soon. 

  • adiputra's avatar
    adiputra
    Explorer | Level 3
    2 years ago

    the thing is balance in my bank were already deducted ... and paypal said i shouldve received a refund , but i havent gotten it yet . i will give them a call again tomorrow

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      adiputra wrote:

      the thing is balance in my bank were already deducted ...

      If it is in fact your bank holding the funds, then there's nothing to refund. It's just your bank setting aside the funds for when the transaction completes.

       

      Depending on the type of account you have, your bank could hold the funds for pending authorizations. Only your bank will be able to give you details on when the hold will be lifted and the funds returned to your account.

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