Forum Discussion

adiputra's avatar
adiputra
Explorer | Level 3
2 years ago

I got charged by Dropbox 4 times in one day

This is ridiculous. I got an email saying that Renewal payment failed, please update your payment method however today i got charged 4 times on my credit card where clearly the payment wa...
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Pending payments are just authorisations and dont actually deduct money. They just create a 'hold' on funds. It should drop off at some point soon. 

adiputra's avatar
adiputra
Explorer | Level 3
2 years ago

the thing is balance in my bank were already deducted ... and paypal said i shouldve received a refund , but i havent gotten it yet . i will give them a call again tomorrow

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    adiputra wrote:

    the thing is balance in my bank were already deducted ...

    If it is in fact your bank holding the funds, then there's nothing to refund. It's just your bank setting aside the funds for when the transaction completes.

     

    Depending on the type of account you have, your bank could hold the funds for pending authorizations. Only your bank will be able to give you details on when the hold will be lifted and the funds returned to your account.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!