Forum Discussion

ireneyardley's avatar
ireneyardley
New member | Level 2
7 months ago

I need a refund for a Dropbox account that I can no longer access

I was charged $199 on May 9th to my credit card for a Dropbox account that is no longer active. This account is linked to a workplace email I no longer have access to. The transaction ID is: [remov...
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago
ireneyardley wrote:

I also called the support number listed [removed from the Community for security reasons]  but that line is not working either.

Dropbox doesnt have public numbers - so cautious of any you find online. They are scams.

ireneyardley wrote:

I should not have to jump through this many hoops to resolve a billing issue for an inactive account

The account is not inactive. Your email is, but, unless you told Dropbox to not bill you any more the account is still very much alive. 

  • ireneyardley's avatar
    ireneyardley
    New member | Level 2
    7 months ago

    That's cool. I'd like to cancel the account and receive a refund. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Sure thing ireneyardley - I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      7 months ago

      I dont work for Dropbox, you need to take that with Support on the email. 

      This article talks about refunds, however. 

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