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usmanzahoor55's avatar
usmanzahoor55
New member | Level 2
1 month ago

I upgraded the wrong, Basic account and need to transfer my subscription to my annual Plus plan.

  Hello i have 2 dropbox accounts.1 with 5GB and Other with 2TB with different emails.on renewal annual subscription i accidently paid in 5GB account whole years payment and now my 2TB account is a...
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago

I am not sure there is anything that can be done here as plans are not transferable. 

All I can suggest doing is contacting support at http://www.dropbox.com/support to ask for help. 

OR send a shared folder from the account that will downgrade to the one which is upgraded to move all data over to it quickly. That way you dont need to reupload everything. 

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