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Forum Discussion

Emmie Clarke's avatar
Emmie Clarke
New member | Level 1
10 months ago

I'm concerned I might be charged after a free trial of the Dropbox Essentials plan

I am concerned with the status of my Dropbox account. I am on the basic plan after my free trial of the Dropbox essentials but I am concerned that I am going to be charge when I have the 199.99 in my...
Payments
Emmie Clarke's avatar
Emmie Clarke
New member | Level 1
10 months ago

It says I am , but I have had multiple emails saying they have tried to charge my account 199 even though I was on a free trial. I'

m just super concerned that I will be charged.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Are the emails coming to the email address that's associated with your account that's on the Basic plan Emmie Clarke? 

  • Emmie Clarke's avatar
    Emmie Clarke
    New member | Level 1
    10 months ago

    Yes they are

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey Emmie Clarke, thanks for the update.

      What does the last email you received say? That you've lost access to your trial's features and then prompts you to upgrade?

      If so, you don't need to worry, as your account has been downgraded and you will not be charged.

      Let us know if the emails continue to come in, though.

      • Emmie Clarke's avatar
        Emmie Clarke
        New member | Level 1
        10 months ago

        Hi

        The most recent email I had said 

        Your free trial of Dropbox Essentials has ended. Sadly we weren't able to charge you for your subscription, so you no longer have access to Dropbox Essentials.

        You can upgrade to keep the benefits

        Thanks

  • Kevin Lato's avatar
    Kevin Lato
    New member | Level 1
    10 months ago

    I am going through the same difficulties. I have received an email regarding my essentials free trial and I am trying to log in to cancel my free trial and I cannot see this account.

    please help

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey Kevin Lato, how are you today? 

      Just to make sure we're aligned: are you signing into the same Dropbox account that received the email?

      When you check your account's plan page, what does it report?

      Let me know, and we'll take it from there!

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