Forum Discussion

Shca's avatar
Shca
New member | Level 2
8 months ago

I'm trying to resolve a billing issue and I can't reach support.

I’m disappointed to have to post here, but I was directed by Dropbox to “lodge a complaint” in this forum.  To give you some context, I’m trying to address a charge on my credit card that Dropbox p...
billing
kirksuzukiii's avatar
kirksuzukiii
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi Shca​ ! I apologize for the inconvenience you have experienced. I understand that you are seeking assistance with changing your credit card details. I'm here to help you. 

Since you don't have any access to the email. I would suggest going to this link: https://www.dropbox.com/support/billing-issues (PLEASE LOG OUT TO DROPBOX ACCOUNT) and submit your billing concern request with the support team. You may refer to the picture below on what option to choose from. 

Let me know if this works or you need more help. 

 

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