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Bales's avatar
Bales
Explorer | Level 4
2 years ago
Solved

I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.

Hi All,  I have been a Basic Plan user for years. Have 3 legit decices. Just deleted 1 and added a new one. Dropbox is counting the new one twice now, so I cant have 3 devices.  Their ChatBot has ...
Plans
  • Mark's avatar
    Mark
    2 years ago

    Unfortunately the only way to get devices back on is to unlink so you are below the three. 

     

    If you unlink the wrong one you can re-add it back on 🙂

    So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting on the Community today, Bales!

 

Have you tried removing the "duplicate" device via your Security tab?

 

If yes, does this resolve the issue or do you encounter any errors? 

 

If the latter, feel free to send me a screenshot of what you see under the "Devices" section of your Security page.

 

Let me know how it goes.

Bales's avatar
Bales
Explorer | Level 4
2 years ago

Thanks for fast reply, Nancy. I think I tried that with no progress, but will check and revert to you shortly.

B

  • Bales's avatar
    Bales
    Explorer | Level 4
    2 years ago

     

  • Bales's avatar
    Bales
    Explorer | Level 4
    2 years ago

    This is the screenshot. I want the 3 but not the Windows device ( without knowing what they mean by that - can't identify it - then remove the duplicate below. But I have tried this once.

    The anon device may be an old tablet or phone but I need its name to know whether its one of the required 3 or not.

    Thanks again.

    B

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Unfortunately the only way to get devices back on is to unlink so you are below the three. 

       

      If you unlink the wrong one you can re-add it back on 🙂

      So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink. 

      • Bales's avatar
        Bales
        Explorer | Level 4
        2 years ago
        Many thanks, Mark. If that works I'll be OK.
        I'll try it tomorrow. The added problem is that this is a very slow process and I might have resolved it a day earlier if Dropboxe's instructions had been as clear as yours 😉
        I'll let you know.
        Bales

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