Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Bales's avatar
Bales
Explorer | Level 4
2 years ago
Solved

I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.

Hi All,  I have been a Basic Plan user for years. Have 3 legit decices. Just deleted 1 and added a new one. Dropbox is counting the new one twice now, so I cant have 3 devices.  Their ChatBot has ...
Plans
  • Mark's avatar
    Mark
    2 years ago

    Unfortunately the only way to get devices back on is to unlink so you are below the three. 

     

    If you unlink the wrong one you can re-add it back on 🙂

    So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Unfortunately the only way to get devices back on is to unlink so you are below the three. 

 

If you unlink the wrong one you can re-add it back on 🙂

So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink. 

Bales's avatar
Bales
Explorer | Level 4
2 years ago

Hi Mark. Apology formy delayed reply, but, Yes thanks, the 3 device issue is resolved.

I did as you said and deleted the 3rd listed device then ignored the Title device and added back the 3rd device ( if you see what I mean? Anyway, all 3 are now connected.

I am using an unused but 3 yr old Medion Notebook and finding it dismally slow so now need to find some way to improve that.

Thanks for yourprompt response ( a colleague also advised but I cant locate her post so hope she sees this, which applies to her also.

Bales

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!