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AnnetteES's avatar
AnnetteES
Explorer | Level 3
3 years ago
Solved

Invite to my Employers Dropbox wanting me to subscribe or upgrade

I had access to my employer's account but it was linked to an old email address I no longer have access to.  Now my Boss has invited me to join his Dropbox folder again to my personal Dropbox account...
Plans
  • Nancy's avatar
    Nancy
    3 years ago

    Hey AnnetteES!

     

    Is it possible that you have a linked account? If you go to 'All files' and click the avatar in the top right, is there an option 'switch accounts'? If there is a connected account, what plan is it currently under?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey AnnetteES, thanks for using Dropbox and welcome to the Community!
 

It sounds like your boss send you an invite to a shared folder and didn't invite you to their Dropbox for Business teams account, assuming they're using one that is.

 

If that's the case, you can see more information and how to walk-around this here.

 

I hope this helps!

  • AnnetteES's avatar
    AnnetteES
    Explorer | Level 3
    3 years ago

    Hi Walter, thank you for your reply.

    So can you confirm if this is an invite to a schared folder, or to be part of his team?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      It seems that this is an invite to a team account indeed AnnetteES 

       

      Do you happen to have connected your accounts previously? I mean, have you paired your personal account (the one you're using at the moment) with the one you had in the past perhaps?

       

      What exactly is shown in your plan tab at the moment? 

      • AnnetteES's avatar
        AnnetteES
        Explorer | Level 3
        3 years ago

        I don't think I have connected any accounts in the past with my current account.  Here is what I have when I clicked the tab you provided:

         

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