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AnnetteES's avatar
AnnetteES
Explorer | Level 3
3 years ago
Solved

Invite to my Employers Dropbox wanting me to subscribe or upgrade

I had access to my employer's account but it was linked to an old email address I no longer have access to.  Now my Boss has invited me to join his Dropbox folder again to my personal Dropbox account...
Plans
  • Nancy's avatar
    Nancy
    3 years ago

    Hey AnnetteES!

     

    Is it possible that you have a linked account? If you go to 'All files' and click the avatar in the top right, is there an option 'switch accounts'? If there is a connected account, what plan is it currently under?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It seems that this is an invite to a team account indeed AnnetteES 

 

Do you happen to have connected your accounts previously? I mean, have you paired your personal account (the one you're using at the moment) with the one you had in the past perhaps?

 

What exactly is shown in your plan tab at the moment? 

AnnetteES's avatar
AnnetteES
Explorer | Level 3
3 years ago

I don't think I have connected any accounts in the past with my current account.  Here is what I have when I clicked the tab you provided:

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey AnnetteES, sorry to jump in here.

     

    You wouldn't need to upgrade your own account to join someone else's Dropbox Business team.

     

    Are you getting a prompt to do so, when following the process to join the team?

     

    If so, can you please send me a screenshot of the prompt?

    • AnnetteES's avatar
      AnnetteES
      Explorer | Level 3
      3 years ago

      Hi,

       

      This is what happens:

      1. I click on the link sent to me (Join your team):

       

      2. 

      3. Then it prompts me to "sign into your Business Account", however, as you can see it also shows 'You're currently signed in as [removed per the Dropbox Community Guidelines] Neither 'Continuing with Google' nor signing in as my old account works.

       

      4. When I go to my account to Home, there is no sign of '5 Team McFall account or shared folder.

       

      I don't know what is going wrong?

       

       

      • AnnetteES's avatar
        AnnetteES
        Explorer | Level 3
        3 years ago

        also can see the invite in the top right of my account:

         

        So I click to accept it, and it then tells me to sign in again:

         

         

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