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AnnetteES's avatar
AnnetteES
Explorer | Level 3
3 years ago
Solved

Invite to my Employers Dropbox wanting me to subscribe or upgrade

I had access to my employer's account but it was linked to an old email address I no longer have access to.  Now my Boss has invited me to join his Dropbox folder again to my personal Dropbox account...
Plans
  • Nancy's avatar
    Nancy
    3 years ago

    Hey AnnetteES!

     

    Is it possible that you have a linked account? If you go to 'All files' and click the avatar in the top right, is there an option 'switch accounts'? If there is a connected account, what plan is it currently under?

AnnetteES's avatar
AnnetteES
Explorer | Level 3
3 years ago

also can see the invite in the top right of my account:

 

So I click to accept it, and it then tells me to sign in again:

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots, Annette!

 

If you use a different browser or a private browsing window, to accept the invitation from your email address, does it help?

 

Just keep in mind that you'll need to accept the invitation, by logging in to the Dropbox account that is associated with the email address that the invitation was sent to.

  • AnnetteES's avatar
    AnnetteES
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    I have tried with a different browser. And I get the same results. It diverts back to 'Sign in to your Business account with the other email adddress.

     

    I need to be able to upload the work I am doing to my Boss Dropbox account, but this issue is preventing me from doing my job.

     

    Is there anyone who can help with this, someone to call perhaps?

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you contacted your boss to find out why they have invited you to join the team?

     

    This would merge your account into the team itself, is this what you want in order to transfer the files across?

  • AnnetteES's avatar
    AnnetteES
    Explorer | Level 3
    3 years ago

    I was well aware of being part of the team.  I had an account with an old email previously, that I can no longer access the emails to verify it's me.  Therefore I needed to use my other drop box account for him to invite me back in to the team so I can upload my files there.

     

    Do I now create a new Dropbox account just so I can be part of his team on Dropbox?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey AnnetteES!

     

    Is it possible that you have a linked account? If you go to 'All files' and click the avatar in the top right, is there an option 'switch accounts'? If there is a connected account, what plan is it currently under?

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