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Forum Discussion
Solved
I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.
I really need some live help I am afraid my account is compromised
Richard43 wrote:
How do I leave the business acount? Need to contact someone.
You need to contact the team admin of the Business account and ask them to convert your account back to an individual account.
18 Replies
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- Mark
Super User II
Unless you are a business user at the correct level there is none I'm afraid.
www.dropbox.com/support to log and http://dropbox.zendesk.com to track issues are the only way.
In terms of compromised, how? What makes you think that? I accidentally made the wrong selection when joining a team invite now my db is merged with theirs and I cant get them to un-do it I am afraid they now have access to my personal dropbox
- Rich
If you believe your account in compromised, you should go to your Security page and change your password. Then check the list of devices and web browser sessions that are associated with your account and remove any that you don't recognize.
Beyond that, you'll need to contact Support directly as only they can assist with account related matters.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help. Is my entire DB folder available for the team to view??? How do I figure it out?
- Rich
hemituner wrote:
I accidentally made the wrong selection when joining a team invite now my db is merged with theirs and I cant get them to un-do it I am afraid they now have access to my personal dropbox
You'll still need to contact Support using the information above, but the admin for the business account will still need to approve the restoration of your account back to a personal account. This is because, after joining a team, the account now belongs to the business; it's no longer a personal account.
The easiest way to have it restored is to contact the team admin for the account as they have the ability to restore it back to a Personal account. If they can't or won't do it, you'll need to contact Support directly to see what they can do.
By adding my folder do the admins have access to the contence of the folder even if I didnt share it with them?
- MarkQuite possibly.
It depends upon what sort of Team and account you have joined.
You may be able to leave it by following https://www.dropbox.com/help/business/account-deleted-from-team
But, if not you need to log a ticket and ask for support. - RichIf you've merged your account into the team, then the account and any data within it is accessible by the team admins. Even if your data doesn't appear within the team folder, the admins have the ability to sign-in as you to access the content of the account.
- Jane
Dropbox Staff
Im really in a jam here I accepted an invite and now I am afraid the admins of this can see my entire PERSONAL drob box library, Im begging for help here I really dont know these other people and admins personally and they will not release me. Im in a real jam and have no idea if they can mine my data from that folder. Im really stuck and frantic please help
