2025 sparked some incredible conversations across our community 👩💻. Discover the highlights and see what’s ahead in 2026.
dropbox business
92 Topics
Same folder but different access methods for two group teams
Hi I want to set a folder to be online-only files for one of team group, but offline files for another group when they install Dropbox desktop app on their Windows computers. is this possible in DropBox business? Thanks CharlesSolved39Views0likes5Comments
Admin account deleted and re-registered but need to re-join team
I was the admin of my Dropbox Team when my account was mistakenly added to a new team. I have since removed myself from the new team, but in the process my account was deleted. I had to wait 7 days to re-register with the same email address. Now I cannot join my old team because there is no admin on that team to have me join the old team. Please advise!Solved2.5KViews0likes7CommentsMy Dropbox account has been suspended and my team cannot access my shared folder
Dear Dropbox Community, I am writing to seek assistance regarding the suspension of my Dropbox account. Recently, my Dropbox administrator suspended my account, resulting in all the files that I have created becoming unavailable on any computer. Moreover, many of these files are shared folders that are inaccessible to my team members due to my suspension. Unfortunately, my Dropbox administrator has poor expertise in managing Dropbox, and I am unable to make her understand the situation, and she said that I deleted all the shared folder. Hence, I am hoping to access any documentation or support that could assist me in demonstrating to my superiors what actually happened. Could you please advise me on how to proceed? I would greatly appreciate any assistance you can provide. Thank you for your time and consideration. Best regards, EladioSolved4.6KViews0likes12CommentsRecovering personal Dropbox account after Business Admin deletes member
I have always used a personal DropBox account. I joined a team account and synced my accounts. When they deleted my team account, I can no longer access my personal files (neither email address is recognized). How do I regain access to those files? I cannot find any phone number or ability to contact DropBox to get help. Any help please or a number to call?1.1KViews0likes4Comments
Leave team folder and migrate personal files back to Dropbox Pro
I had a personal Pro account and was invited by an organization to join their Teams folder. I then selected to merge accounts and received a refund for the remainder of the year. i would like to split the accounts again and switch to my personal Pro again without losing my personal files. How can I do this?1.3KViews0likes6Comments
My Dropbox account is empty, after joining Business team
My dropbox is empty! I had a personal dropbox for a long time, and had it filled with my personal documents and work. I began working with a company who invited me to dropbox business, and i noticed i had both my own and access to theirs. I tried to sign in today and noticed that it requested I sign up - so I did and noticed my entire dropbox is now empty and I have no access to anything? Not entirely sure what to do at this point. Even if I sort the business side out with my company have I now lost all of my personal stuff? Help!823Views0likes7Comments
Accidental folder move prevention on Dropbox Business team
Our company uses Dropbox for Business. Currently our folder structure is Lawyers and then under that we have Amy, Brian, Chris, etc (the names of the lawyers). The under each lawyer we have dozens of different subfolders for the different cases. The other day an employee accidentally dragged Chris into Brian and it caused us to be down as thousands of files were moved and then we had to move them back and wait for everything to sync to everyone's computers. I'm wondering if we can limit this kind of damage by moving Amy, Brian, Chris, etc to the top level and then changing the setting Admin console, Settings, Content, Top-level content management from Everyone to Only Admins. Then they wouldn't be able to move Chris to Brian if they're not an admin. They would still be able to work as they are now and edit the subfolders and files, correct?1.3KViews0likes8Comments
Cannot join a team
Hi all, I've started a new job, where they use Dropbox to store all the company's files and folders. I was instructed to create a new Dropbox using my new work email address, which I did, and told I would be invited to the team account. My manager has sent three invites for me to join the team, none of which have come through to my email (not even in junk). My colleague then sent me an invite to access the team folders, which I accepted and I can see that the folders are there, shared with me BUT there is an error message saying I do not have enough storage space on my current plan to access any of the folders, which I desperately need to do in order to do my new job properly! Please help x884Views0likes4Comments
I've accidentally joined a Dropbox team, thinking it was a client sharing a file
Ive been using Dropbox to run my subscription business for 7+ years. Yesterday, I inadvertently clicked on a link thinking it was a shared folder with a client. I have now joined their team, and my acvpunt has merged with theirs. They have ALL my business/tax information and client files. Ive tried to contact them to no avail, I don't think they'd used Dropbox before, and don't really know what they're doing. My account has hundreds of subscriber folders, all linked to specific URLs, so I cant lose my account. I've been a paying customer for years, however support so far has been non-existent, stating that i must contact this non-contactable "admin" for them to restore... potentially DELETE my entire account. I really need my account separated ASAP, my entire business and livelihood depend on it. I can't believe something so catastrophic comes with no warnings! If anyone can please help, I'll be forever in your debt.60Views1like1Comment
My Dropbox account was deleted by a business partner. How can I restore it?
FORMAL COMPLAINT: Unauthorized Transfer of Personal Account to Company Control To: Dropbox Support Team / Data Protection Officer Subject: URGENT - Unauthorized Transfer of Personal Account and Data to Company Control - Legal Action Required Date: 9th September 2025 Personal Account Email: [...] (DropBox Account Personal data on storage : 6.5 GB Company Account: [...] COMPLAINT SUMMARY I am filing this formal complaint regarding the unauthorized attachment and transfer of my personal Dropbox account to a company account, resulting in loss of control over my personal data without proper consent, notification, or legal authorization. The company admin is using my access as a hostage for other unauthorised activities and have disabled the access without notice or intimation to remove personal and private data. INCIDENT DETAILS What Happened: My personal Dropbox account (established prior to 2010) was attached to company account [Hackbook.ai] Control and administrative access of my personal account was transferred to company administrators on accepting the invitation to connect This occurred without clear notification, explicit consent, or adequate warning about data ownership implications I have lost access to personal files, folders, and data that predated any relationship No clear process was provided to separate personal data from company oversight Timeline: May 2025 connected to company account by invitation sent by [...] 8th Sept Account access was disabled Same date customer support was notified for access to be restored LEGAL VIOLATIONS AND RIGHTS INFRINGEMENT 1. DATA PROTECTION VIOLATIONS Under GDPR / CCPA / Local Privacy Laws: Right to Data Ownership: Unauthorized transfer of personal data ownership Lack of Informed Consent: No clear explanation of consequences before account linking Right to Data Portability: Restriction of access to personal data Right to Data Control: Loss of administrative control over personal information 2. CONTRACT LAW VIOLATIONS Breach of Service Agreement: Unilateral modification of account ownership without proper notice Lack of Consideration: Transfer of valuable digital assets without compensation Unconscionable Terms: Inadequate disclosure of ownership transfer implications 3. PROPERTY RIGHTS VIOLATIONS Digital Property Rights: Personal files created before employment constitute personal property Conversion: Unauthorized assumption of control over personal digital assets Unjust Enrichment: Company gaining control over personal data without compensation 4. CONSUMER PROTECTION VIOLATIONS Unfair Business Practices: Inadequate disclosure of account merger consequences Deceptive Practices: Failing to clearly communicate ownership transfer implications Breach of Fiduciary Duty: Platform failing to protect user interests Immediate Legal Rights: Right to Data Access: Full access to all personal files and metadata Right to Data Export: Complete backup of all personal data in portable format Right to Account Separation: Removal of company administrative control over personal data Right to Data Deletion: Removal of personal data from company-controlled systems Legal Remedies that may be exercised as part of this complaint: Data Protection Authority Complaints (GDPR/local privacy regulators) Consumer Protection Agency Complaints Small Claims Court Action for damages and data recovery costs Class Action Participation if similar cases exist Arbitration Claims under Dropbox Terms of Service Breach of Contract Claims for service agreement violations Immediate Actions Required (within 3 business days): Restore Full Access: Return complete administrative control of personal account Data Inventory: Provide complete list of all personal files under company control Separation Process: Implement immediate separation of personal data from company oversight of (swapmesh) folder Access Logs: Provide records of who accessed personal data during company control period Corrective Measures Required (within 7 business days): Data Export: Provide complete, downloadable backup of all personal data Account Restoration: Restore personal account to pre-transfer state without deletion of any data from (swapmesh) folder Privacy Audit: Confirm no personal data remains in company-controlled systems Documentation: Provide written confirmation of data separation completion Compensatory Actions Required: Service Credits: Compensation for loss of access and inconvenience Data Recovery Costs: Reimbursement for any data recovery expenses incurred Privacy Violation Damages: Compensation for privacy rights violation Legal Fee Coverage: Reimbursement for legal consultation costs if required UNAUTHORIZED ACTIONS UNDER TERMS OF SERVICE Based on Dropbox Terms of Service and Privacy Policy: Section : User data ownership rights Section : Consent requirements for account modifications Section : Notification requirements for significant account changes EVIDENCE PRESERVED Screenshots of account status changes Email communications (or lack thereof) regarding account transfer Access logs showing loss of administrative control Documentation of personal files predating company association Records of attempts to resolve issue through standard support channels ESCALATION NOTICE This complaint represents a serious violation of data protection laws and user rights. If not resolved within the timeframes specified above, I will pursue the following escalations: Regulatory Complaints: Filing with relevant data protection authorities Legal Action: Pursuing available legal remedies through appropriate courts Public Disclosure: Reporting incident to consumer advocacy organizations Professional Review: Consulting with privacy law attorneys for additional remedies REQUEST FOR EXECUTIVE REVIEW Given the severity of this data privacy violation, I request immediate escalation to: Dropbox Data Protection Officer Executive Customer Relations Team Legal Compliance Department CONTACT INFORMATION Name: Swapnil [...] Email: [...] Phone: +91 XXXXXXXXX / +973 XXXXXX Preferred Contact Method: [Email/Phone] Best Contact Times: [11 AM to 11PM] - Bahrain Time This unauthorized transfer of personal data represents a serious breach of trust and legal obligation. Personal digital files are valuable assets that warrant the same protection as physical property. I expect immediate, comprehensive resolution that fully restores my rights and control over my personal data. I look forward to your prompt response and corrective action within the specified timeframes. Sincerely, Swapnil [...] [personal details removed per Community Guidelines]174Views0likes7Comments