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Forum Discussion

katythelady's avatar
katythelady
New member | Level 1
10 months ago

I've been charged for Plus on iOS and Professional on the Dropbox site

I found out today that I have been paying via apple billing for a Plus ($11.99/month) and dropbox directly for my Professional ($19.99/month) amount for almost two years. The charges are for the sa...
Mobile
Payments
Refunds
katythelady's avatar
katythelady
New member | Level 1
10 months ago

Hey Jay or to whom it may concern,

I have yet to receive a refund or resolution regarding this matter via "Shannon" on email. This is after countless back-and-forth and providing her everything she asked for. This has gone on way too long and I am reaching out to you for someone to have common sense. I overpaid/double paid for the service and am simply asking for a refund of what I overpaid - a reasonable request. Please advise.

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