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Forum Discussion
I've been paying for a monthly Plus plan since 2018, and have never received the storage space.
I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I n...
I appreciate the help, however, dropbox is still requiring sign-in to complete the submission and if I do it will just tell me I'm on basic and limit my access again. I'll try Apple next.
Mark
Super User II
Super User IIdropbox is still requiring sign-in to complete the submission and if I do it will just tell me I'm on basic and limit my access again.
You are logged in then - use an incognito window as I said.
Then you get this option and you can choose "Need help with a billing issue":
No Mark, I was in an icognito window and as I said they asked me to login so I was not logged in. I did choose Need help with a billing issue. Then it asked if it was cc or apple or others that I don't remember. I chose apple. then in order to continue it said I needed to sign in, which I did not.
- Mark
I chose apple. then in order to continue it said I needed to sign in, which I did not.
Choose a different option then :)
Lol, I'm responding because if others see this suggestion I want them to know that will not work either. If you don't choose apple, they want you to choose cc or paypal. And if you choose cc they want the last 4 or 6 of card used to get the account and if you choose paypal they want the transaction id. So unless I'm missing something that is obvious - it appears they are not going to talk to someone until they can verify that you have a paid account. :)
