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Neil Hillman 's avatar
Neil Hillman
New member | Level 2
2 years ago

Re: Can't update credit card info - need to change billing country

I now live in Australia and my renewal expired yesterday for my subscription plan. But I still can't change my country of residence from the UK to Australia, and pay my renewal on my Australian bank card. I'm stuck... Any help welcome.

3 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi Neil Hillman  

     

    Hope Oz is warmer than here!! 🙂

    There actually is no way to do this. You need to downgrade your account (let it fail to renew even) and then upgrade at the new country. You wont loose access to anything when this happens but syncing may stop when you end up over quota.

  • elh1's avatar
    elh1
    Explorer | Level 4
    2 years ago

    I am having a similar issue. Won't this result in data loss? the free account only has 2GB of data whereas my subscription has 2TB and I am currently using half of it. Please clarify the consequences of not renewing

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    elh1 wrote:

    I am having a similar issue. Won't this result in data loss?

    No, it won't result in data loss. You would need to leave your account over quota for an extended periods (months?) before Dropbox started to remove files, and even then it would notify you several times before doing so.

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