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Re: I put a typo in my email when create an account
Hello, I was given the option to create an account with 100GB storage.
Unfortunately, I input the wrong email address, ending with "outlool.com'' instead of ''outlook.com''.
Since I can't verify and change the email address since ''outlool'' does not exist, is there a way to solve this issue?
I have been unable to find an option to edit this in the ''account'' webpage.
I am currently using the ''outlool'' account but I am unable to change it for now. Any help would be much appreciated!
5 Replies
- Hannah
Dropbox Community Moderator
Hey haikal, thanks for reaching out to us and sorry to see you're having trouble.
Have you tried reaching out directly to our support team about this?
You'll need to open this page through a private browsing window and click on the "can't sign in" option, then provide your info and submit the help request.
Once you have your ticket number, please send it along to us here.
Let me know if you have any trouble submitting the request.
Hello Hannah,
Thank you for the timely response. I have just sent in the request to support. Here is my Ticket ID as requested. Ticket #22267846.
- Megan
Hey Haikal Helmy, thanks for the ticket number!
I was able to locate it on our system, and pass my comments there. One of our agents will be with you shortly.
Hang tight!
Thank you for the amazingly fast response from you and the support team! The issue has been fixed 🙂 Have a good day!
