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rd-12345's avatar
rd-12345
Explorer | Level 3
2 years ago
Solved

I got a email mentioning my account was closed, created a new account using the same email.

years ago I got a email mentioning that the account I have to this email was closed, today I tried to login but it sent me into a screen to create a account, I "created" the account using this same email, does the files of the "previous" account are totally deleted?

 

that closure email I got it at 2018, I tried to login today to see if the account was still avaible but since it led me to the account creation screen, them it means that previous account was totally deleted and all the files it had are deleted too?

 

sorry if my post is hard to understand, english is not my first language

 

EDIT: I am living in spain so that closure email was in spanish, does that affect my account or the country doesnt matter? is the same account data?

 

account access
  • Rich's avatar
    Rich
    2 years ago
    rd-12345 wrote:

    and thats why it led me to create the account again?

    If you enter an email address on the Log In form and there's no account with that email, you're taken to the Sign Up form instead.

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    rd-12345 wrote:

    ... since it led me to the account creation screen, them it means that previous account was totally deleted and all the files it had are deleted too?

    Yes. Once an account has been deleted, all files within it are also deleted.

     

    I am living in spain so that closure email was in spanish, does that affect my account or the country doesnt matter? is the same account data?

    Location doesn't matter. Once an account has been deleted there's no way to recover it or the files it once contained.

  • rd-12345's avatar
    rd-12345
    Explorer | Level 3
    2 years ago

    I see

     

    and thats why it led me to create the account again? cuz I didnt see any "welcome back" on the email or something like that

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    rd-12345 wrote:

    and thats why it led me to create the account again?

    If you enter an email address on the Log In form and there's no account with that email, you're taken to the Sign Up form instead.

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