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gtb's avatar
gtb
New member | Level 2
3 years ago

Re: Why do you say I have no space when I do?

 

Hi,

   It looks like this bug has resurfaced.   (using base level  instead of base+extra for comparison to limits).
i received an email, and on investigation several prompts on the web-site.

 

Please let me know if this is a planned lowering of the basic limit (and not grandfathering legacy users); and/or expiration of the extra space.

All and all am very happy with dropbox, and as a former s/w engineer know that stuff happens, and that getting fixes through the pipeline/ bureaucracy can take time.

 

see image below, 2 different quota's shown (i highlighted in yellow, and redacted my email)

 

 

1 Reply

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi gtb! Thanks for posting here.

     

    The actual quota that’s available for your Dropbox account is 5.75GB, as shown when clicking on your avatar (you can also see this here).

     

    The page that you’re currently looking at is just showing the minimum quota for Dropbox Basic, which is indeed 2GB.

     

    Hope that clarifies things.

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