Forum Discussion

CP24's avatar
CP24
New member | Level 2
4 years ago

Re: Your plan and billing information are managed externally

Anyone else experiencing this issue after an automatic downgrade?

 

My account was reverted to a Basic one after my credit card changed (and sadly wasn't updated promptly). I see this message and select "View my Options" up top...

 

That leads to here:

 

Nice. so lets Upgrade to Plus... (btw - no idea what Your plan and billing info are managed externally means - and no link with the ephemeral notification)

The only option is to "Try free for 30 days?" Clicking on that literally does nothing. Crickets...

No response. Let's see if we can get some help....

 

 

 

 

Calling just hangs up on you btw. Dead end there.

Help Center? Found this. Maybe changing billing info?

 Navigate back to Billing Tab, but sadly No such thing as Payment Method?

 

Out of options - already spent an hour on and just keep getting routed back to this endless loop...

 

Any other suggestions - seeing there is no other way to contact Dropbox... here I am. Love Dropbox but can't be losing files or unable to save/sync anything more... last try before I start downloading 3-4 years worth of files to switch services once and for all?

 

If anyone can help, I'd appreciate it!

 

 

 

 

3 Replies

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  • calmasacow's avatar
    calmasacow
    New member | Level 2
    4 years ago

    I'm having this same issue

    this is so frustrating and the support is sooooo bad with his company

  • kWestion's avatar
    kWestion
    Explorer | Level 4
    4 years ago

    I have the exact same issue. I cant "Upgrade". I cant add credit card. I cant contact customer support. Dropbox, you have a great service, but your support is subpar. If I have issues with billing, my goto should not be asking the community. I have spent several hours trying to get this resolved and still have no clear path to getting this resolved.

     

  • JC_D's avatar
    JC_D
    Helpful | Level 5
    4 years ago

    Strange, they've fixed it like yesterday, works for me now and judging by posts - for everyone.
    Have you tried incognito mode in browser?

    RE the support - I've emailed to "billing-support@dropbox.com", the only address I've managed to find (in my old receipts)

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