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Unable to contact support
I am extremely disappointed. There is no way to contact support. There is only this forum, where you need a degree just to be able to write, and where I already know I will never get any support. Anyway, I will post a specific question.
This is not what I expect from a reputable company.
6 Replies
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- Mark
Super User II
There is no way to contact support
There is - via http://www.dropbox.com/support however unless its a billing or account access related query it is only available for paying users.
I agree with Anton that any reputable company should have a customer call number.
- Hannah
Dropbox Community Moderator
Thanks for your feedback here, Grame1955, I've passed it along to our team.
Currently, phone support is only available to admins of Dropbox Business teams.
To see our available support options by plan and account type, check out this article.
If you need help with something, do let us know and we'll be happy to help.
- Mark
I agree with Anton that any reputable company should have a customer call number.
They do - if you pay for it which, to be fair, is only reasonable.
How many other big companies dont do phone support now, in fact, how many dont do support at all. Support is COSTLY and they need to pay for it somehow - which would be via price increases to us or removal of the free tier
I would add that they should offer assistance in various languages: not everyone speaks English fluently. That's why I think they should also add a chat feature with an automatic translator and an email or written contact form.
A forum can help, but there are countless issues that can only be resolved by real technical support.
I was lucky that someone read my feedback in the other conversation.- Mark
I would add that they should offer assistance in various languages: not everyone speaks English fluently
They do. They offer multiple languages for support via email. I know its at least Japanese, English and Spanish
