Forum Discussion

AntonEgo's avatar
AntonEgo
Explorer | Level 4
3 months ago

Unable to contact support

I am extremely disappointed. There is no way to contact support. There is only this forum, where you need a degree just to be able to write, and where I already know I will never get any support. Any...
Plans
Grame1955's avatar
Grame1955
New member | Level 2
2 months ago

I agree with Anton that any reputable company should have a customer call number. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for your feedback here, Grame1955, I've passed it along to our team.

Currently, phone support is only available to admins of Dropbox Business teams.

To see our available support options by plan and account type, check out this article.

If you need help with something, do let us know and we'll be happy to help.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!