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1827540's avatar
1827540
New member | Level 2
2 years ago
Solved

How do I contact support to upgrade to a paid plan

I am currently on a free plan. I'd like to purchase a family plan. When I try to purchase a plan I get an error that the Captcha cannot verify me. I have tried multiple times and it doesn't work.


I am unable to contact Dropbox support because I am on a free plan. I can't purchase a plan until I've contacted support. Help!

Plans
  • Kls3's avatar
    Kls3
    2 years ago

    Clearing the cache and exiting my vpn worked. Thank you !

3 Replies

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  • Kls3's avatar
    Kls3
    New member | Level 2
    2 years ago

    When trying to pay, the captcha test says i'm not a computer, but keeps starting again and again. I stay stuck on the test and can't get my payment fulfilled.

    I can't get an access to dropbox support as I don't have a paying account yet.

     

    How should I do ?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Have you tried clearing cache and/or using an incognito window?

  • Kls3's avatar
    Kls3
    New member | Level 2
    2 years ago

    Clearing the cache and exiting my vpn worked. Thank you !

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