Forum Discussion

AntonEgo's avatar
AntonEgo
Explorer | Level 4
3 months ago

Unable to contact support

I am extremely disappointed. There is no way to contact support. There is only this forum, where you need a degree just to be able to write, and where I already know I will never get any support. Any...
Plans
AntonEgo's avatar
AntonEgo
Explorer | Level 4
2 months ago

I would add that they should offer assistance in various languages: not everyone speaks English fluently. That's why I think they should also add a chat feature with an automatic translator and an email or written contact form. 

A forum can help, but there are countless issues that can only be resolved by real technical support.
I was lucky that someone read my feedback in the other conversation. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
AntonEgo wrote:

I would add that they should offer assistance in various languages: not everyone speaks English fluently

They do. They offer multiple languages for support via email. I know its at least Japanese, English and Spanish

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