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LottevanHees's avatar
LottevanHees
Explorer | Level 4
2 years ago

[Reseller] Dropbox Customer Console: Admin Access dissapearred

Hi Community! This is our first post. We are an IT company for Small/Medium Business and we support our customers with their Dropbox environment. We are a Reseller of Dropbox (via a 3rd party...
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LottevanHees's avatar
LottevanHees
Explorer | Level 4
2 years ago

Hi Nancy,

 

Thank you for your response.

 

I currently have a ticket open (#23835067) because I contacted partners@dropbox.com directly. Yet its not solved and I'm not getting the reset-password emails from the system, only send from a Dropbox employee manually. The manually send email has given me the option to reset my Partner password, and that works, but I can only access the Partner Portal via the link they send me. I don't see all options available on the website, and when I try to login via different browsers, I am getting the error that my login/password is not correct.

 

When I try to use the "Call" option, I have a less than a split second to pick-up the phone which I fail to do every time.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Telxon, thanks for the ticket number.

 

It looks like this ticket has been closed for a while. Do you perhaps have a more recent one?

 

You can always reach out to our team from this page as well.

  • Telxon's avatar
    Telxon
    Explorer | Level 4
    2 years ago

    It's probably closed because they can't figure it out. That is the correct ticket number we've been working via emails back and forth. Perhaps you need to re-open the case for me? Maybe that's why we're not getting support.

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