Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Yevhen6581's avatar
Yevhen6581
Explorer | Level 3
3 years ago

Ukraine support program

Dear Drobox team. On August 29 I received email from you that said the following: Congratulations Eugene! We were unable to process your payment when we tried to extend your subscription. How...
Plans
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Yevhen6581, thanks for bringing this to our attention.

 

Just for clarification, did you receive your upgrade on your account, or did it remain as a Basic plan?

 

This will help me to assist further!

  • Yevhen6581's avatar
    Yevhen6581
    Explorer | Level 3
    3 years ago

    Hi Jay, thans for reaching out.

    I used Dropbox Plus plan (and paid for it monthly) before I got a support email from Dropbox team where you proposed free 6 months.

    And today I was downgraded to Basic

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Yevhen6581! Can you please log a ticket with our support team via this page, and send me your ticket number after that?

      • Yevhen6581's avatar
        Yevhen6581
        Explorer | Level 3
        3 years ago

        Hi Nancy, unfortunately I can't do this since I'm on a basic plan.

        The only way to contact support is this tread. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!