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Forum Discussion

Yevhen6581's avatar
Yevhen6581
Explorer | Level 3
3 years ago

Ukraine support program

Dear Drobox team. On August 29 I received email from you that said the following: Congratulations Eugene! We were unable to process your payment when we tried to extend your subscription. How...
Plans
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Yevhen6581! Can you please log a ticket with our support team via this page, and send me your ticket number after that?

Yevhen6581's avatar
Yevhen6581
Explorer | Level 3
3 years ago

Hi Nancy, unfortunately I can't do this since I'm on a basic plan.

The only way to contact support is this tread. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Yevhen6581, could you try this form instead to reach out to our support team about this directly?

     

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

     

    Once you do that and get a ticket from our system, you can share your ticket ID with us so that we can look it up in our system too, if needed. 

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