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Mitchvdd's avatar
Mitchvdd
New member | Level 2
3 years ago
Solved

Upgraded my account to 2000GB via Ideal not working

A few days ago I decided to upgrade my account to 2000GB and followed the steps provided to me. I used Ideal as payment method and the money was eventually removed from my bank, but my account remain...
Payments
  • David Hurdle's avatar
    David Hurdle
    2 years ago

    Hi Nancy, Further to the above discussion would just like to add that the propblem got solved for me because dropbox refunded my payment. I will now take out a subscription using a credit card.

Mitchvdd's avatar
Mitchvdd
New member | Level 2
3 years ago

Thanks so far. I have upgrated via the dropbox site directly, and I have been charged bij dropbox. If necessary, I can also send the bank account number from which I got charged.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, do you see the payment on your account here? Are you certain you were signed into the correct account when upgrading the plan?

  • Mitchvdd's avatar
    Mitchvdd
    New member | Level 2
    3 years ago

    No, I cant see the payment and i didnt get any confirmation. I do use this account.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

       

      You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

      • Essia Houtman's avatar
        Essia Houtman
        New member | Level 2
        3 years ago

        I am also searching in this process. The same thing happened to me and by following these steps above I cannot make the payment via ''Ideal'', only Paypal ore google playstort, but that's the point, we paid via Ideal, on internet explorer... There is no option to e-mail or call? I have previously been contacted via a different email address, but I was not helped there, does anyone have any other ideas or suggestions? I paid but did not receive any confirmation or additional memory storage. Please help me out.

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