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Upgraded my account to 2000GB via Ideal not working
A few days ago I decided to upgrade my account to 2000GB and followed the steps provided to me. I used Ideal as payment method and the money was eventually removed from my bank, but my account remain...
Hi Nancy, Further to the above discussion would just like to add that the propblem got solved for me because dropbox refunded my payment. I will now take out a subscription using a credit card.
I am also searching in this process. The same thing happened to me and by following these steps above I cannot make the payment via ''Ideal'', only Paypal ore google playstort, but that's the point, we paid via Ideal, on internet explorer... There is no option to e-mail or call? I have previously been contacted via a different email address, but I was not helped there, does anyone have any other ideas or suggestions? I paid but did not receive any confirmation or additional memory storage. Please help me out.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear that, Essia Houtman.
If you check your bank statement, does your transaction appear as pending or completed?
Do you have any other Dropbox accounts (under a different email address) that could have been upgraded instead?
As for the payment method option when logging your ticket, you can put a different one, and clarify that this is about your iDEAL payment, when writing your email. After you've submitted your ticket, please don't forget to send us your ticket number here, as well.
Thanks!
Same thing happened to me. I stronhgly recommend that dropbox remove IDEAL payment as an option until this is sorted out. I am particularly annoyed about this as no dropbox mechanism is available to get this fixed apart from via a user forum. Chtting to a bot isd just a waste of good AI electricity.
