i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?

Hello Dropbox team,I'm having the same situation and has submitted my issue in ticket #12059229Please take a look. Thanks a ton!

Hi Lehamy,Good luck with accessing your account! So far dropbox has been unhelpful buthopefully they will rethink their security measures since more and more people are facing this issue! Please keep me posted if they help you access your account!

Hi Andrew1983,Without know your email you can't change anything - the email is your user id! If you have a device connected to the account still, you can check there for the exact email. If you haven't access to the used email, that's a big issue; regular password reset becomes impossible. If your mobile device is connected to the account still, there is workaround. On your mobile device is a feature "Connect a computer" (in Dropbox settings section). Use this feature to gain access back to your account and change email to an actual one (which you have access to). After that you can reset the password in the trivial way. :wink:Good luck.

Hey heather822, thanks for posting. Since you have a similar issue to the OP here, please check out Walter's post above for some more info. I'll be just a post away if you have any questions!

Hello, I have a strange situation, where I know the password and account for dropbox, but I can't login because it says my password is expired. I can't access my email address linked with dropbox, because it no longer exists. When I tried to update this old email address which is no longer available with a new one, my dropbox password expired, and it logged me out. Is there a way beside the non working email address to remove the restriction, and be able to login with my current account and password? This is what I get after logging in: Thanks.

Can I reset my password without access to the email as I forgot it?

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Rich
Super User II
3 years ago
Alek1623 wrote:
I should reiterate I know the username and password but it sends a code to the old deleted email I’m assuming the issue is still the same

Correct. You'll need access to the email address in order to gain access to the Dropbox account.
Alek1623
New member | Level 2
3 years ago
I should reiterate I know the username and password but it sends a code to the old deleted email I’m assuming the issue is still the same
Rich
Super User II
3 years ago
Alek1623 wrote:
Deleted the email to my old account, forgot password how do I bypass this?

You can't. The only way to reset the password is with access to the email account. Your best option is to see if you can get the email address reactivated.

https://help.dropbox.com/account-access/lost-email-access
Alek1623
New member | Level 2
3 years ago
Deleted the email to my old account, forgot password how do I bypass this?
Megan
Dropbox Community Moderator
5 years ago
Hi hminh0930, sorry to hear about that!

I've merged you into the current thread, since it echoes what others have also expressed about this.

Have a look at the troubleshooting steps that have been provided, and let me know if you have any questions.

Cheers!
hminh0930
New member | Level 2
5 years ago
My account has been hacked and they changed my password. I am still able access my account through google log in but cannot change my password. Ive tried the 'forgot my password' thing but I am not getting the email to reset password. Can someone help me?
Megan
Dropbox Community Moderator
5 years ago
Hey alex lang, I hope you're doing well!

I moved your post here, where other users have expressed a similar concern.

If you don't have access to your email address, you can update both your password and email on a device you’re already signed into.

Also, can you take a look Walter's first post? He shone some light on this.

Thank you!
alex lang
New member | Level 2
5 years ago
Hi,
I have a problem with login (email) change.

My old email is not working any more and I don't have an access to this account. I want to switch to new email but system requires old password I can't remember any more. To reset the password I have to use old email (not working any more).

I'm logged in to Dropbox and I want to change login email and password for new ones due to safety reasons.

Anyone has a clue how to solve it?

Thank you in advance for any hints.
Rich
Super User II
5 years ago
Spooncer wrote:

Hi I have two Dropbox free accounts. This one and one with an email address that is defunct and I have forgotten the password.
is there a way to access it?

https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access

https://www.dropboxforum.com/t5/Dropbox-tips-tricks/I-lost-access-to-my-email-address-how-do-I-sign-in-to-my-Dropbox/td-p/512928
Spooncer
New member | Level 2
5 years ago
Hi I have two Dropbox free accounts. This one and one with an email address that is defunct and I have forgotten the password.
is there a way to access it? Thanks