Can I reset my password without access to the email as I forgot it?

Thanks for getting back to me here Fulguletz!

In this case, I would suggest reaching out to our Support team for some help with this.

To do so, please submit a help request from this page, via an incognito window (so you're signed out of Dropbox).

Please just make sure to enter an email address that you have access to, so that you can receive the reply from our team via email.

You can also let me know the ticket number (eg. #1234567) that you receive for your case, so that I can pass along the info you provided here already.

Hello,

Unfortunately, no. The only device I was logged into was the browser that logged me out when I tried to change the email.

The problem is I also have an active subscription, which will autorenew in a few days. So it there alteast a way to remove the payed subscription?

Regards,

Hello Fulguletz, I'm sorry to hear about the situation!

Do you possibly have any devices still connected to your account? For example, the desktop or mobile app.

If so, you can try the steps outlined here to reset the password through the connected device.

Let me know if this helps!

Hello,

I have a strange situation, where I know the password and account for dropbox, but I can't login because it says my password is expired.

I can't access my email address linked with dropbox, because it no longer exists.

When I tried to update this old email address which is no longer available with a new one, my dropbox password expired, and it logged me out.

Is there a way beside the non working email address to remove the restriction, and be able to login with my current account and password?

This is what I get after logging in:

Thanks.

I'm sorry to hear about that jacbcarter.

As you have a query close to the OP here, I've moved your post to this thread.

Please check out this thread and give me a shout if you have any questions - thanks!

I cannot remember the passoword to open my dropbox.  I tried resetting my password but quickly realized the email associated with my dropbox account was cancelled.  How do I access my dropbox account without access to my previous email?

Hey heather822, thanks for posting.

Since you have a similar issue to the OP here, please check out Walter's post above for some more info.

I'll be just a post away if you have any questions!

I had an old drop box account with an email that is no longer active. I have tried logging in but it doesn't accept my old password and I can't send a reset my password email because I can't access the email. Is there a way to access the files?

Thanks for reaching out to us here iReyes!

When you have the chance, please take a look at the info Walter provided here.

If you have any questions, feel free to give me a nudge here. Cheers!

hi, 

I can still access my dropbox.. but i forgot my password.. the email address in use is no longer accessible. How can i change my password? TIA!