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shersten's avatar
shersten
Explorer | Level 4
4 months ago

"Choose folders" option when backing up an external drive is not working

I want to choose specific folders to back up so I'm not using as much storage space. I found this option for my external hard drive, but when I click the "Choose folders" button nothing happens. Ther...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for bringing this to our attention, shersten.

Did you restart your computer or the Dropbox app when you saw that the "choose folders" button isn't working to see if it helps?

  • shersten's avatar
    shersten
    Explorer | Level 4
    4 months ago

    I have done both.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey shersten​, thanks for the heads up! 

      At that point, I'd also suggest uninstalling the Dropbox app from your computer, and then downloading and reinstalling it anew from our website.

      I'll be waiting for your updates!

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